Shipping
Most items will be shipped via the United Parcel Service (UPS). Standard delivery is 3 to 5 days for all items in stock to US addresses. You will be notified of any back-order items and their approximate availablity date. Standard shipping rates are as follows:

Orders between $0 - $30: $5.95 shipping
Orders between $30.01 - $50: $7.95 shipping
Orders between $50.01 - $75: $9.95 shipping
Orders between $75.01 - $100: $11.95 shipping
Orders between $100.01 - and over: FREE shipping
If you have any questions or concerns about shipping, please contact us via one of the following:

Phone: (828) 285-8838
Fax: (828) 285-0419
Email: info@adlibonline.com

Returns
If there is a problem with your order, please contact us immediately. We offer a full guarantee on all pieces that we sell. Items must be returned within 30 days of the receipt of the item for exchange or refund. Returns will not be accepted after 30 days. Shipping costs are not refundable. If you have a question about returning an item, please call or email us at either of the following:

Phone: (828) 285-8838
Email: info@adlibonline.com

Returns and Exchanges can be mailed to:
Ad Lib
23 Haywood St.
Asheville, NC 28801-2835

Please ship all items back to us using your carrier of choice: We recommend using a form of traceable delivery. We will notify you via email once we have received and processed the returned item. You can expect the replacement of an item within twelve to fourteen days of our receiving your return. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable. Without your order receipt, a merchandise credit will be issued for the current selling price of the item(s) you are returning.

Sales Tax
We are required by law to collect sales tax on all items delivered in the state of North Carolina. This sales tax will be automatically added to your bill when you check out.

Damaged Packages
Damaged packages are the responsibility of the carrier. Please call your local UPS office if damages occur. They will in turn contact us, and we will work with them in order to replace your damaged goods.